Your satisfaction with Hyperbiotics products is our top priority.
All products purchased directly from Hyperbiotics or through an authorized retailer are guaranteed for quality and label claim up until the listed expiration date.
We accept returns of unopened products within 30 days of purchase made directly from hyperbiotics.com. All returns require preauthorization.
To initiate a return of a product, please contact our Customer Care team at 800.711.5958 or firstname.lastname@example.org. To help us process your return efficiently, please have the order number, the item name, and the reason for return available. We will issue a unique Return Material Authorization (RMA) number, which will authorize the return. Returns received without the RMA number will not be processed.
Hyperbiotics will email a prepaid USPS return label to the customer. The cost of return shipping will be deducted from the refund amount.
Please allow 3-5 business days from the time of receipt by our warehouse for processing of the return. Once the refund is issued, an email confirmation will be sent to the address on file for the customer’s account. The financial institution may take up to 5 business days to reflect the credit on the customer’s account.
Missing Shipments: Should your order ship and fail to deliver as indicated by the tracking details, please report missing orders as soon as possible, no later than 7 days from the time of expected delivery date.
Other Order Concerns: For any other order concerns, including claims of damage, incorrect items, or other issues, please save the package and product and contact our Customer Care team within 7 days of receipt at 800.711.5958 or email@example.com
Orders Placed with Retail Partners: For orders placed with one of our retail partners, please contact them directly regarding their return process.